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How to submit a refund request ?

If you would like to request a reimbursement from your company, you first need to link your bank account to your HelloCSE account.

To do this, go to your account from a computer and follow: profil / mon compte > mes avantages > mes demandes de remboursement > lier mon compte bancaire.
Here, you will need to:

  • Enter your IBAN,

  • Provide the account holder’s first and last name (must match your CSE account),

  • Upload your bank details (RIB) in PDF format 😊

Once this information is completed, your linking request will be sent to your CSE for validation 😊

After validation, you will be able to submit reimbursement requests.

Once your account has been validated by your CSE, go back to: ​Profil > Votre compte > Vos avantages > Vos demandes de remboursement

👉 Click on "Faire une demande de remboursement"

👉 Complete your request and confirm

That’s it! ⏳
All that’s left is to wait for your organization’s validation, which may take some time.

You will receive an email as soon as the status of your request changes, whether it is approved, rejected, or if additional information is required 😇

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