Discover my benefits
You can find all the benefits granted by your organization directly from your ticketing section or from your account page.
➡️ On the ticketing page, by clicking on the piggy bank icon at the top right labeled "Benefits".
➡️ Lower down on the ticketing page, within the category tabs.
➡️ On your account page, by clicking on the "Your Benefits" tab on the left side of your screen.
If you do not see this tab, it simply means you do not have any additional benefits beyond the ticketing platform at this time.
Types of Benefits
🎁 Gift Vouchers
Your gift voucher is a payment method that allows you to buy gift cards on our ticketing platform at discounted rates.
Various types of gift vouchers are available.
To discover the eligible offers for your gift voucher, please view all eligible deals by going to: "Your Benefits > your gift vouchers (My Holiday vouchers if it is a holiday allowance) > View all eligible offers".
To learn how to use your gift voucher, feel free to check out the user guide or the explanatory video below ⬇️
💰 Subsidies
Your subsidy will be automatically deducted from your order—you don't need to take any action!
To view all the details of your subsidy, go to: "My Profile / My account > Your Benefits > Your subsidies"
Your subsidy will appear here; you can then click on "View all eligible offers".
Once you have selected the brand you wish to use your subsidy with, it will automatically be deducted from the price displayed on eligible offers.
After adding your chosen item to your cart, all that's left to do is proceed to checkout 🛍️
Good to know! 😃 You can view the details of the applied subsidy directly on the selected offer 👇
🤑 Reimbursements
Your organization (works council/CSE, employer, etc.) may set up post-purchase reimbursements for certain expenses upon proof of purchase (invoice/receipt).
If you have access to this feature, you will find it in your account under: "Your Benefits > Your refunds".
The first step to submit a reimbursement request is linking your HelloCSE account to your bank account.
To do this, log in from a computer and go to:
Profile > Your account > Your benefits > Your claims for Reimbursements"
Then click on "Link my bank account".
Here, you will need to:
Enter your IBAN.
Enter the full name of the account holder (which must match the name on your CSE account).
Upload your bank account details statement (RIB) in PDF format.
Once this information is submitted, your request will be sent to your organization for validation.
When your bank account is successfully linked, it will appear as validated in the box titled "Information — My linked bank account".
Your account linking request can have 3 different statuses:
⏳ Pending: Your request is currently being verified by your organization. Please wait for their response 😌
❌ Rejected: Your request was denied by your organization. This could happen for several reasons (e.g., does your IBAN match the provided document and your full name?). If everything seems correct, please contact your organization directly for more details 😊
✅ Validated: Congratulations! You can now submit reimbursement requests 🤩
Once validated, the "Your claims for reimbursements" button will be unlocked! 😊
Click here to view the full reimbursement procedure.
💳 Physical Card
Your physical card allows you to pay directly in physical stores 😊
It works just like a standard bank card—simply enter your PIN code at checkout.
You can access all information regarding your physical card directly on your platform in the ticketing section, at the bottom left under the categories.
If you chose to convert your gift voucher into a physical card, you will find it on your account page under: "Your Benefits" > "Your gift vouchers" > "Physical card" tab.
💳 Virtual Card
Your virtual card allows you to pay directly on merchant websites 😊
It functions just like a standard bank card—simply enter the card details on the website during payment.
You can also use it in stores if you add it to your smartphone's digital wallet.
If you chose to convert your gift voucher into a virtual card, you can find it on your account page under: "Your Benefits" > "Your gift vouchers" or "Your holiday vouchers" > "Virtual card" tab.
Please note: Once converted into a virtual card, it can no longer be used directly on the HelloCSE ticketing platform!